Help with insurance
How to file claims, check claim status, and manage policies.
Are you an employer?
Where your coverage comes from makes a difference when it comes to the forms you fill out. Choose the option below that best describes your situation.
Option 1: You have group life insurance through work.
For group life insurance policies, complete and submit the .
You can also click the links below to complete, electronically sign and submit the form.
If you wish to file a paper claim, after you click the link above to open the form, click options and Download PDF to print a blank claim form. Submit printed forms via:
- Email: SBDClaims@principal.com
- Fax: 800-255-6609
Option 2: The individual life insurance policy was purchased through a financial professional.
To get started with your claim, complete, electronically sign and submit the .
If you wish to file a paper claim, after you click the link to open the form, click options and Download PDF to print a blank claim form. Then submit to us via:
- Email: IndClaims@exchange.principal.com
- Fax: 866-894-2096
Where your coverage comes from makes a difference when it comes to the forms you fill out. Choose the option below that best describes your situation.
Option 1: You have short-term or long-term disability coverage through work.
For group disability insurance claims for sickness, injury, pregnancy, or mental health conditions, first sign in to your principal.com account, then complete and submit your .
If you wish to file a paper claim, click the link below to open the form, click options and Download PDF to print a blank claim form.
The doctor can also complete their section of the or you can provide them the .
Submit printed forms via:
- Email: SBDClaims@principal.com
- Fax: 800-255-6609
Option 2: You purchased your own individual disability coverage.
Simply download and complete the form(s) you need:
- Complete the online submission of your disability claim or if you prefer to send via fax, mail or email, complete the PDF form:
- or (PDF)
- (PDF)
- If your claim is psychiatric and/or substance abuse related, we’ll need these forms:
- or (PDF)
- (PDF)
- Send your form(s) to:
- Mail: ÑÇÖÞÎÞÂëLife Insurance Company
Attn: Individual Disability Claims Department
711 High St.
Des Moines, IA 50392 - Email: IndividualDisabilityClaims@exchange.principal.com
- Fax: 866-317-4526
- Phone: 800-422-3788
- Mail: ÑÇÖÞÎÞÂëLife Insurance Company
You'll need to submit your federal tax returns to validate your occupation and earnings. If you have a residual disability, you'll also need to submit financial documentation to help us determine your monthly benefit.
Financial documentation requirements vary depending on your employment status (whether you’re an employee, a self-employed professional, a partner, or a shareholder of a corporation). Common types of financial documents requested include W-2s, IRS Form 1040s, IRS Schedule Cs, IRS Forms 1120, 1120S, and 1065, monthly profit and loss statements, and employment pay stubs.
It depends on your specific claim. Once we receive all claim requirements, you can usually expect a decision within 5 to 7 business days. If additional information is needed to review your claim, we’ll let you know.
Yes, make or .
For help with the 1099 form and other tax-related information, review our Help with Tax Information.
You and your employer can each click this link to complete, electronically sign and submit the .
New York customers: Complete and submit the .
You'll need to provide the form to your doctor to complete and submit the Attending Physician's Statement.
If you wish to file a paper claim, after you click the link above to open the form, click options and Download PDF to print a blank claim form. Submit printed forms via:
- Email: SBDClaims@principal.com
- Fax: 800-255-6609
You and the employer can each click this link to complete, electronically sign and submit the . You'll need to provide the form to your doctor to complete and submit the Attending Physician's Statement.
If you wish to file a paper claim, after you click the link above to open the form, click options and Download PDF to print a blank claim form. Submit printed forms via:
- Email: SBDClaims@principal.com
- Fax: 800-255-6609
To file a hospital indemnity claim, first sign in to your principal.com account, then complete and submit the .
If you wish to file a paper claim, click this link to open the , then click options and Download PDF to print a blank claim form.
Submit printed forms via:
- Email: SBDClaims@principal.com
- Fax: 800-255-6609
To file a wellness/health screening claim under your critical illness, accident or hospital indemnity policy, first sign in to your principal.com account, then complete and submit the .
If you wish to file a paper claim, click this link to open the , then click options and Download PDF to print a blank claim form.
Submit printed forms via:
- Email: SBDClaims@principal.com
- Fax: 800-255-6609
To start a PFML claim, complete and .
Or, complete and submit the appropriate PFML claim form:
- (PDF)
- (PDF)
- (PDF)
- (PDF)
Most providers submit claims to us on your behalf. We encourage this as it ensures the best and most accurate submission of your claim.
If you’re submitting your own claim, no claim form is needed. You can just send us:
- Provider's itemized statement, including:
- ADA codes and billed amounts for services performed
- Providers name, tax identification number (TIN) and address
- Date(s) of service
- Copy of the front and back of your ID card.
Send the information to:
- Mail: ÑÇÖÞÎÞÂëLife Insurance Company
PO Box 10357
Des Moines, IA 50306–0357 - Fax: 866-301-1502
If additional information is needed, we’ll contact you.
You can get dental claim information on your smartphone or mobile device with the ÑÇÖÞÎÞÂëmobile app or with your .
Managed Care Vision (VSP® Vision Care)
- In-network: If you visit a VSP provider, you don’t need to submit a vision claim. The VSP provider submits claims on your behalf.
- Non-network: If you visit a non-network vision provider who doesn’t submit claims on your behalf, you can or download and mail the (PDF). View . If you need assistance, call 800-877-7195.
Managed Care Vision (VSP® Vision Care)
Visit . You’ll need to create an account using your member ID found on your ID card (don't use your Social Security number).
Managed Care Vision (VSP®&²Ô²ú²õ±è;Vision Care) customers should visit a VSP provider to receive the most savings.
To find a VSP provider:
- Go to
- Click Find a Doctor
- Search by location, doctor, or office name
Don't see the topic you need help with?
Give us a call at 800-986-3343 or send us an email.
Assistance in Spanish: +1-800-243-1404
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